Ravethread - Build beyond basics

Refund & return policy

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Effective Date: 1st May, 2026

Welcome to Ravethread. We want you to love what you wear. If something isn't right, here's how we'll fix it.

1. Return Window

  • You may request a return or exchange within 7 days of delivery
  • Requests raised after 7 days cannot be accepted

2. Conditions for Return

  • To be eligible, the item must be:
  • Unused, unwashed and unworn
  • In its original condition with all tags and labels intact
  • Returned in the original packaging
  • Free of stains, odours, perfume, deodorant marks, makeup or pet hair
  • Accompanied by the original invoice

Items that fail our quality check on receipt will be sent back to you, and no refund or exchange will be issued.

3. Non-Returnable Items

  • The following cannot be returned or exchanged, except where the item is defective
  • Items purchased during clearance or marked "Final Sale" / "No Return"

4. How to Raise a Request

  • Email us at info@ravethread.in or WhatsApp us at +91 75672 73076 within 7 days of delivery
  • Share your order number, the item(s) involved, and the reason
  • For damaged, defective or wrong items, attach clear photos of the product and the packaging
  • Our team will confirm approval within 24–48 working hours

Do not ship anything back before receiving confirmation from us. Unapproved returns will not be processed.

5. Pickup & Shipping

  • We offer free reverse pickup at serviceable pincodes. Please keep the item packed and ready
  • Pickup is usually attempted within 2–4 working days of approval. Our courier will make up to 3 attempts
  • If your pincode is not serviceable, you may self-ship the item to our address. We will reimburse up to ₹100 towards courier charges on production of the receipt
  • Please pack the item securely. Items damaged in return transit due to poor packaging may be rejected

6. Exchange

  • You can exchange an item for a different size or colour of the same product, subject to stock availability
  • Only one exchange per order item is permitted
  • If your requested size or colour is unavailable, we will process a refund instead
  • The replacement is dispatched within 2–3 working days of your returned item passing quality check
  • Exchange shipping is free; there is no additional charge

7. Refunds

  • Once your return reaches our warehouse and passes quality check (usually 2–4 working days after receipt), we process your refund
  • Refund timelines after we initiate are governed by your bank or payment provider
  • Shipping charges and COD fees are non-refundable, unless the item was defective, damaged or incorrect
  • For COD refunds, you must share accurate bank details (account number, IFSC, account holder name). We are not liable for refunds sent to incorrect details provided by you

8. Damaged, Defective or Wrong Items

  • If you receive an item that is damaged, defective, or not what you ordered:
  • Notify us within 48 hours of delivery with photos and, where possible, an unboxing video
  • We will arrange a free pickup and send a replacement or issue a full refund including shipping charges
  • This is the fastest route to resolution — please do not attempt to wash or alter the item first

9. Order Cancellation

  • Orders can be cancelled free of charge before dispatch. Email or WhatsApp us as soon as possible
  • Once dispatched, an order cannot be cancelled. You may refuse delivery or raise a return after delivery
  • Prepaid orders cancelled before dispatch are refunded in full within 5–7 working days
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or an unserviceable address. You will be refunded in full

10. Failed Deliveries & RTO

  • If a shipment is returned to us because of an incorrect address, unavailability after 3 delivery attempts, or refusal to accept a prepaid order, we will refund the order value after deducting actual forward and return shipping costs
  • Repeated refusal of COD orders may result in COD being disabled for your account

11. Contact

Ravethread

Support hours: Mon–Sat, 10:00 AM – 6:00 PM IST